Refund policy

Because we sell fresh and processed food, we can't accept returns of pork once it leaves our custody. Instead, we guarantee the order you receive matches what you ordered, arrives in good condition, and is safe to eat.

• The wrong item, weight, or quantity was delivered.
• The product arrived damaged, spoiled, or with a broken cold chain.
• Your order was significantly delayed beyond the estimated delivery window.
• A payment was charged but the order was never confirmed (see our recovery flow at checkout).

Contact us within 24 hours of delivery via orders@adepaporkhub.shop or WhatsApp, with your order number and a photo if the issue is visible (damage, wrong item, etc.). We aim to respond within one business day.

• Replacement — we'll send the correct item on our next available delivery run, at no extra cost.
• Refund — issued to your original payment method (Paystack) or as reward points/gift card credit, your choice, usually within 5-7 business days.
• Store credit — for minor issues, we may offer bonus reward points as a goodwill gesture.

Change of mind after delivery, incorrect address details you provided at checkout, or spoilage caused by improper storage after delivery are not eligible for refund. See our Shipping Policy and Food Safety pages for storage guidance.

For cash-on-delivery orders, refunds are issued as reward points or a gift card credit rather than a cash reversal. Wholesale accounts should refer to their agreed terms; contact us directly for adjustments.

Questions about a specific order or this policy: orders@adepaporkhub.shop or WhatsApp from our footer.